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Dated 15/07/2023

Greta Medical Centre Information

Welcome to Greta Medical Centre

We are committed to providing a full range of General Practice activities in our practice/centre. We have a staff of (7) doctors, (One) nurses and (four) receptionists.

The voluntary Australian General Practice Accreditation Limited (AGPAL) accreditation ensures that the service you receive at this Centre meets high safety and quality standards for your protection. AGPAL reviews the practice every three years.

The doctors are all vocationally registered and committed to continuing medical education.

Our practice team

Our friendly reception staff include: (Kristine Milliken, Lauren Porteus, Meenu Bala Accountant and our Practice Manager/s (Tejinder Pal). Our staff will be happy to answer any of your questions.

Claire Chaffey is our well experienced Practice Nurses. She is engaged in performing health assessments, past history documentation, flu clinics, immunisation clinics, annual diabetes checks, Aboriginal and Torres Strait Islander health care, asthma clinics, 75-Year-old check Ups four-year-old healthy kids check and chronic disease management.

Appointments

Please phone ((02) 4938 7303) for an appointment. Every effort will be made to accommodate your preferred time and GP. Emergencies will always be given priority and our reception staff will attempt to contact you if there is any unforeseen delay. Longer consultation times are available, so please ask our receptionists if you require some extra time. If you or a family member requires an interpreter service, we can organise this for you. Please let us know when you make an appointment.

Our clinic is open six days a week and closed on Sundays and Public Holidays.

Home Visits

In hours home visits are reserved for patients too ill to attend the surgery within 5KMs

After Hours

For advice and healthcare after hours, phone 1300 130 147. GP Access After Hours provides telephone advice to help you to decide what to do, and if you need to see a GP after hours, you will be directed to the nearest clinic which is situated at Maitland. A separate brochure entitled “GP Access After Hours” provides more detailed information about this service.

Telephone access

Emergency calls will always be connected to a doctor. All non-urgent calls will be answered by the doctor/nurse between consultations or returned at the end of the doctors/nurses session.

Services

·          Normal GP consultations,

·          House calls in the area within 5 Km to the surgery,

·          Shared Care for our obstetric patients at Maitland hospital,

·          Up to date information and vaccinations for overseas travellers,

·          A full range of free routine childhood immunisations, bulk billed and given by the nurses. Immunisation clinic days are available,

·          Workers Compensation consultations,

·          Palliative care at home,

·          A recall system for pap smears. Pap smears are suggested second yearly for all women who have ever been sexually active, and may on occasions need to be performed more frequently if indicated by a woman’s past results,

·          Wide experiences in the detection and management of childhood and adult asthma,

·          Referral to appropriate specialists,

·          Lacerations are sutured,

·          Fractures are referred to Fracture Clinic at Maitland Hospital

Skin Cancer Clinic

Various minor treatments are available and include cryotherapy (freezing with liquid nitrogen), cautery and surgical removal.

Doctors in this practice/clinic are affiliated with the (RACGP/AGPAL) Specific appointments for skin

checks are necessary. Treatments for skin cancer are bulk billed with operation fee $50.00

Fees and billing arrangements

Fees are payable at the time of consultation by cash, EFT, credit card or cheque. You can claim your Medicare rebate at any Medicare office or at this practice/clinic. The receptionist will help you with the details that will enable you to do this.

If you are having difficulties paying your fees, please talk to your doctor or to the reception staff. Consultation fees are available at the reception desk and are displayed near the entrance.

Pensioners, other health care card holders and all children 16 years and younger are bulk billed for surgery consultations. Fees for home visits may apply.

Repeat prescriptions

We do not believe that it is in the best interests of your health to issue repeat prescriptions and referrals without seeing you. Please ensure that all your prescriptions and referrals are up to date when consulting your doctor. There is a charge for repeat prescriptions that are requested without a doctor’s consultation.

Results of tests and procedures

You are requested to ring the surgery to obtain results of any tests that have been organised for you. If results are abnormal, your doctor will require you to make an appointment to enable theses to be discussed with you.

Reminder system

Our practice/centre is committed to preventive care. Your doctor will seek your permission to be included on our reminder system.

We may issue you with a reminder notice from time to time offering you preventative health services appropriate to your care. If you do not wish to be part of this system please let your doctor or reception staff know.

Privacy policy

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times to ensure that this information is only available to authorised members of staff.

A separate information brochure is available detailing the strict confidentiality requirements practiced by all our staff.

Accessing your medical records

You have the right to access health information about yourself that we hold in our medical records. Please speak to your doctor or to the reception staff if you would like to avail yourself of this information.

A separate brochure about your rights on how to access that information is on display (on the notice board) including costs involved.

Transfer of notes

If you are moving to another area and request of copy of the contents of your medical file, a charge of (insert charge) inclusive of/plus GST will be made.

Equipment

We have a full range of equipment in our surgery including ECG, Audiogram by hearing test vital graphs, defibrillator, emergency resuscitation equipment, cryotherapy, cautery surgical instruments for suturing lacerations and removal of skin cancers, plastering for treatment of simple fractures.

Our surgical equipment is sterilised by (insert company/hospital) according to the latest guidelines and we use disposable equipment wherever possible.

No smoking policy

This practice has a no smoking policy.

Children

A partitioned area for children to play is provided.

Car parking

Car parking is situated in the front of the practice/clinic. Disabled parking is also available.

In our building/area

Other medical services available in our building B /area include:

·          Specialist General Surgeon Dr R. Mehrotra

·          Physiotherapy allied health service

Sue Park (02) 49325555

·          Dietician

·          Greta Dentals

·          Podiatrist Margaret Penman

0467900141

·          Psychologist allied health service

Monika Castleman 0412115275 do online 

·          Blood collection /allied health service

133936

Patient feedback

Our aim is to continually improve our services. From time to time we will invite patients to complete a questionnaire on how this can be done. These surveys will be confidential and voluntary. If you are unhappy with any aspect of your care, please discuss it with your doctor or the Practice Manager or put your comments in the suggestion box.

We believe that problems are best dealt with in the practice. We would like to know if you are concerned about any aspect of our service. However, if you feel there is a problem you wish to take up outside our practice, you may refer to contact the NSW Government Centre for handling complaints at:

Health Care Complaints Commission

Address:  Locked Mail Bag 18

                Strawberry Hills NSW 2012

Phone:     1800 043 159 (Toll free in NSW)

Fax:         (02) 9281 4585

Email:     hccc@hccc.nsw.gov.au

Website:   www.hcc.nsw.gov.au

GretaMedicalCentre AGPAL Accredited

Greta Medical Centre

ABN 19 251 342 214

8:00am – 5:00pm (Mon – Fri)

08:00am – 1.00pm (Sat)

Address: 29 High Street

               Greta NSW 2334

Phone: (02) 49387303

After Hours: 1300 130 147

In Case of Emergency: 000

General Practitioners

Dr. Jiwan Jyoti                Dr Ali Jawad                         Dr Retaish Karwal

FRACGP DCH MBBS   MBBS                                   FRACGP Skin Specialist

20 years working in         6 years working in               Doing skin care

Australia                         Australia

Dr Joanne Ha           Dr. Navneeet Sandhu       Dr Ismat EMU      Dr Swetha Thakkar

MBBS                       MBBS                             MBBS                    MBBS

                    

Practice team

Tejinder Pal

(Practice Manager)

Madelin Parker           Belinda Keegan           Monique Stokes   Karen Mackay  (Receptionists)               

Subhashri Amarnath

(Reception/Admin)

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